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Terms and condition

LAST UPDATE: NOVEMBER 19TH,2024 PUBLISHED: NOVEMBER 19TH,2024

These Terms and Conditions ("Terms") govern your use of our website, products, and services ("Services") provided by Clive AI ("we," "us," or "our"). By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website and Services.

About Clive AI and Snapshot

Clive AI is committed to transforming how companies handle data, bringing real-time insights to every decision by seamlessly integrating with documents, APIs, Slack, Google Drive, and other external systems. Our AI assistant, Snapshot, is designed to assist with a wide range of tasks, including analysis, question answering, math, coding, creative writing, teaching, role-play, general discussion, and customer-facing queries such as customer service automation. In the future, Snapshot may perform actions based on user commands, such as modifying orders etc.

Acceptance of Terms

By accessing or using our website or Services, you agree to comply with and be bound by these Terms. These Terms apply to all users of the Services, including visitors, registered users, and customers.

Intellectual Property

1. Ownership: All content on our website, including text, images, logos, trademarks, and software, is the property of Clive AI and is protected by intellectual property laws.2. AI-Generated Content: Content generated by Snapshot ("AI-Generated Content") is owned by Clive AI. You are granted a limited, non-exclusive, non-transferable license to use AI-Generated Content for your personal or internal business purposes. Redistribution, modification, or commercial use of AI-Generated Content without our prior written consent is prohibited.3. User Content: Any content you submit to our Services, including feedback, suggestions, and data, remains your property. By submitting content, you grant Clive AI a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute your content in connection with providing and improving our Service.

Data Privacy and Security

1. Data Collection and Use: We collect and process personal and business data to provide and improve our Services. This includes information you provide directly, data collected through integrations with third-party services, and usage data.2. Compliance: We adhere to relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our Privacy Policy outlines our data handling practices in detail.3. User Rights: You have the right to access, correct, delete, and restrict the processing of your personal data. To exercise these rights, please contact us at privacy@cliveai.com.4. Data Security: We implement robust security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, disclosure, alteration, and destruction.

Disclaimer of Warranties

1. General Disclaimer: Our Services are provided on an "as-is" and "as-available" basis. We make no warranties or representations about the accuracy, completeness, reliability, or suitability of the information and content provided through our website or Services.2. AI Limitations: While Snapshot is designed to assist with various tasks, it may generate inaccurate, incomplete, or misleading information. Snapshot operates based on patterns in data and does not possess consciousness or understanding. Users are responsible for verifying critical information independently.3. No Guarantee: We do not guarantee that our website or Services will be free from errors, interruptions, or other defects. We are not responsible for any delays or failures in performance resulting from technical issues beyond our control.

Limitation of Liability

1. General Limitation: Clive AI shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use our website or Services, even if we have been advised of the possibility of such damages.2. AI-Generated Actions: We are not liable for any actions performed by Snapshot based on user commands, such as modifying orders or making decisions. Users are responsible for verifying and validating any actions taken by Snapshot.3. Maximum Liability: Our total liability to you for any claim arising out of or relating to these Terms or your use of the Services shall not exceed the amount you have paid us for the Services during the twelve (12) months preceding the claim.

User Conduct and Responsibilities

1. General Limitation: Clive AI shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use our website or Services, even if we have been advised of the possibility of such damages.2. AI-Generated Actions: We are not liable for any actions performed by Snapshot based on user commands, such as modifying orders or making decisions. Users are responsible for verifying and validating any actions taken by Snapshot.3. Maximum Liability: Our total liability to you for any claim arising out of or relating to these Terms or your use of the Services shall not exceed the amount you have paid us for the Services during the twelve (12) months preceding the claim.

AI-Specific Risk Disclosures

1. Potential Biases: Users should be aware that Snapshot may exhibit biases inherent in its training data. While we actively work to identify and minimize such biases, they may still influence AI outputs and decisions. Users should consider this when interpreting results.2. Ethical Use Requirements: Users must utilize Snapshot in an ethical and responsible manner. The service may not be used for malicious purposes, harassment, discrimination, or any activities that could cause harm to individuals or organizations. Violations may result in service termination.3. Transparency Commitment: We maintain transparency about Snapshot's operations, including our data usage practices, AI training methodologies, and decision-making processes. Detailed information about these aspects can be found in our AI Operations Disclosure document, which we regularly update to reflect system changes and improvements.

Third-Party Integrations and Dependencies

1. Use of Third-Party Services: Our Services integrate with third-party platforms such as Slack, Google Drive, and various APIs. Your use of these integrations is subject to the respective terms and conditions of those third parties.2. Disclaimer for Third-Party Services: We are not responsible for the availability, accuracy, or compliance of third-party services. Any issues arising from the use of third-party integrations are subject to the terms and conditions of those services.

Use Case Specifications

1. Internal Data Handling: When using Snapshot for internal data analysis and operations, users must comply with their organization's data governance policies and applicable data protection regulations. This includes proper data classification, access controls, and security measures.2. Customer-Facing Applications: For customer service automation and customer-facing functionalities, users must follow industry best practices regarding customer interaction, data privacy, and service quality standards. This includes maintaining appropriate data handling procedures, ensuring transparent communication, and protecting customer information.

Dispute Resolution

1. Negotiation and Mediation: In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiations. If unresolved, the parties may seek mediation before pursuing arbitration or litigation.2. Arbitration: Any disputes not resolved through negotiation or mediation shall be submitted to binding arbitration in accordance with the rules of the Nigerian Arbitration and Conciliation Act. The arbitration shall be conducted in Nigeria, and the decision shall be final and binding.3. Litigation: If arbitration is not feasible, disputes may be resolved in the state or federal courts located in Nigeria.

Accessibility and Usability

1. Commitment to Accessibility: Clive AI is dedicated to ensuring that our Services are accessible to all users, including those with disabilities. We strive to adhere to recognized accessibility standards and continuously improve our Services to accommodate diverse user needs. This includes implementing features for screen readers, keyboard navigation, and other assistive technologies.2. Accessibility Standards: We work to maintain compliance with international accessibility guidelines and standards, including WCAG 2.1 recommendations. Our development team regularly reviews and updates our platform to ensure optimal accessibility across different devices and assistive technologies.

Termination of Services

1. Termination by Clive AI: We reserve the right to terminate or suspend your access to our Services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.2. Termination by Users: You may terminate your use of our Services at any time by discontinuing access. Upon termination, all licenses granted to you under these Terms will immediately cease.3. Effects of Termination: Upon termination, your right to use the Services will cease immediately, and you must promptly discontinue all use of the Services. Any provisions of these Terms that by their nature should survive termination will remain in effect.

International Users

1. Applicability: These Terms apply to users worldwide. However, users located outside Nigeria must comply with all applicable local laws and regulations in addition to these Terms. We expect all users to respect and adhere to their local legal requirements while using our Services.2. Compliance with Local Laws: If any provision of these Terms conflicts with local laws, the local laws shall take precedence, and the conflicting provision shall be modified to comply with such laws. Users are responsible for ensuring their use of our Services complies with their local jurisdiction.3. Jurisdiction: Any legal actions related to these Terms or the use of our Services shall be governed by Nigerian law, and courts in Nigeria shall have exclusive jurisdiction. By using our Services, you agree to submit to the jurisdiction of Nigerian courts for any disputes arising from these Terms.

Updates to Services and Terms

1. Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. These modifications may affect features, functionality, or availability of the Services.2. Terms Updates: We may update these Terms from time to time. Updated Terms will be posted on our website and will become effective immediately upon posting. Continued use of the Services after any changes constitutes your acceptance of the new Terms.3. Notification of Changes: We will communicate significant changes to the Terms to users via email or through prominent notices on our website. It is your responsibility to review any updates to these Terms when notified.

Feedback and Improvements

1. Encouragement of Feedback: We actively welcome and encourage our users to provide feedback, suggestions, and ideas about our Services. Your input is valuable in helping us improve and enhance the user experience for everyone.2. Use of Feedback: By submitting any feedback, suggestions, or ideas, you grant Clive AI a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback into our Services without any obligation to compensate you or provide attribution.3. Implementation of Feedback: While we value all feedback received, we reserve the sole discretion to determine whether and how to implement any suggestions or ideas into our Services. We may modify or adapt feedback as needed to best serve our user community.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at: Business: Clive AI, Inc Location: Dover, Delaware, USA Email: hi@cliveai.com Type: Delaware C Corp We will make reasonable efforts to address your inquiry in a timely manner and in accordance with applicable laws.

Miscellaneous

1. Entire Agreement: These Terms constitute the entire agreement between you and Clive AI regarding the use of our Services and supersede all prior agreements and understandings.2. Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.3. No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.4. Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Clive AI may assign these Terms without restriction.

Conclusion

By using our website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.